Return and refund policy

In case of distance selling the consumer is able to cancel the purchase within 14 days of delivery, without additional costs and without specific reason. In that case all advance payments will be reimbursed within 5 days without interest. If the delivery was already made, the customer shall return the goods by registered post at his own expense to Thiron, Sint-Antoniusstraat 2, 2000 Antwerp.

The buyer needs to take delivery and check the goods immediately. All goods can be returned -undamaged- within 14 days after delivery as it concerns distance selling within the meaning of the Belgian Act of 6 April 2010 on market practices and consumer protection (Belgian Official Gazette 12.04.2010).

All shoe fittings need to be done on a soft floor. The goods need to be returned in their original packaging, in the case of shoes in the original undamaged shoe box. Shoes can only be returned if the plastic foil on the sole of the shoes is undamaged and has not been removed. 

Complaints are only accepted if they have been sent by registered letter within 14 days after delivery. A complaint does not postpone the payment obligation.